Privacy Policy

This policy explains what UK Double Glazing collects when you use our quote request form, how we use it, and your rights over your data. It applies to this website only.

Who we are

UK Double Glazing is an independent information and comparison service that helps UK homeowners understand double glazing and request quotes from vetted third-party installers. In this policy, "we", "us" and "our" refer to UK Double Glazing. We are the data controller for the information you submit through this site.

What we collect

When you complete our quote request form we collect the details you provide:

• your first and last name;
• your email address;
• your telephone number;
• your postcode; and
• whether you own your home.

We also automatically collect marketing attribution data so we understand how enquiries reach us. This includes the campaign source and medium, search or referral terms, the advertising click identifiers passed in the web address (for example Google and Meta click IDs), the first page you arrived on, your browser's user-agent string and your IP address.

How we use your information

We use the details you submit to process your enquiry and to connect you with a vetted, matched installer who can provide a quote. We, or the matched installer acting on our behalf, will contact you by telephone, directly in relation to the quote application you made. We do not use your details for unrelated marketing, and we do not sell your personal data.

Marketing attribution data is used in aggregate to measure and improve our campaigns.

Lawful basis

We process your details on the basis of your request — you submit the form asking us to arrange quotes, and the notice beside the form confirms that we may contact you accordingly. Where we rely on legitimate interests to measure campaign performance, we keep that processing limited and proportionate.

Who we share it with

Qualified enquiries may be passed to a single matched installer so they can prepare and discuss your quote. We also use trusted service providers who host this website and help us operate the enquiry service. We do not sell your personal data to third parties.

How long we keep it

We retain enquiry details for up to 24 months from your last contact with us, after which they are securely deleted or anonymised, unless we are required to keep them longer to meet a legal obligation.

Your rights

Under UK data protection law you have the right to access the personal data we hold about you, to have it corrected or erased, to restrict or object to its processing, and to data portability. You also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk.

How to contact us

To exercise any of your rights, or to ask a question about your data, contact our data protection lead. The quickest route is to reply to any message we send you about your enquiry, which reaches our team directly, or to ask the installer we match you with to pass your request back to us. We aim to respond within one month. You can also complain to the Information Commissioner's Office (ICO) at ico.org.uk.

Cookies

This site sets first-party cookies for marketing attribution. See our cookie policy for the full list and how to manage them.

Changes to this policy

We may update this policy from time to time. The current version always appears on this page.